During Normal Surgery Hours
If your pet has a problem during surgery hours, please telephone the practice immediately and we will ensure that you're offered an appointment on a priority basis. Please make it clear that the matter is not routine and we will do our utmost to attend to you at the earliest opportunity.
If your pet has an emergency during our normal opening hours, please call the practice and we will advise you what to do next.
Outside Normal Opening Hours
On weekdays we will have a vet on call until 10pm after which Vets Now Belfast, telephone number 02895 080115, will take over. At weekends, Vets Now will handle calls from close of business at 6pm on Saturday and 1pm on Sunday.
Vets Now is the pet equivalent of an accident and emergency service, dedicated to providing pets with access to a vet out of hours. It’s all they do. 
Their vets and vet nurses are specially trained to deal with pet emergencies. Because they don’t work during the day, they’ll be up and ready to see your pet at the time you need them.
Vets Now has been providing dedicated out-of-hours emergency pet care across the UK for more than 15 years, and now responds to almost half-a-million pet emergencies every year.
We believe our partnership offers you and your pet the very best level of care, day and night.
You can find out more about their service here.
We know your pets are part of your family and our priority is, and always will be, to ensure they have access to the very best care, no matter what the time of day or night. That’s why we’re proud to partner with Vets Now.
Don’t forget, their team don’t work during the day, so you don’t have to worry about disturbing them at night. So, if you’re worried about your pet don’t hesitate to give them a call, and they’ll advise what you should do next.
We would remind you that Vets Now is a pet emergency service. For routine cases such as vaccinations and topical treatments, please call us as you would normally, during our daytime opening hours.
If you have an out of hours emergency please call any of our usual phone numbers and your call will be directed to the appropriate service.
What happens in case of an emergency?
When you phone the emergency number out of surgery hours, your call will be directed to a dedicated veterinary answering service. You will be asked for your name, contact details including your phone number and the reason for your call. This information will be passed on to the Vet on call who will phone you back within a short period of time.
Please keep your telephone line free, if you are waiting for a Vet to phone you. If your enquiry is not urgent please phone during normal surgery hours.