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Crumlin Surgery 028 9445 2226
Glengormley Surgery 028 9084 9350
Lisburn Surgery 028 9266 0277

COVID-19 update: Client advice on what to do during the Coronavirus pandemic

A Covid-19 Update

Please see our latest client guidelines below

We are open and have resumed services with social distancing measures in place

We are planning on allowing our two legged friends into the practice with their pets soon. When we do so, hand hygiene stations will have been installed, as well as screens at reception and in our consult rooms. Please respect our social distancing measures, which will include asking that only one owner accompanies per pet, and highlight that our preferred payment method is via our website or by card. We ask that you wear a face covering in line with current government guidelines. You may be asked to wait outside if you do not have a suitable face covering.

Due to the ways of working we have had to adopt to keep our staff, you and your pets safe, things are taking us a bit longer, reducing the number of pets we can see in practice every day. Please bear with us while we continue to prioritise in-practice appointments and operations, and offer video or telephone consults for some pets. As a last resort we may ask you to postpone non-essential routine appointments such as 6 month health checks to enable us to see pets with more urgent aliments.

We now offer online payment! Save time and reduce contact by paying online!

Advice if you are self-isolating

Don’t walk into the practice. We need to keep everyone safe.

Instead, phone us and explain your situation. We’ll arrange a suitable way of conducting your appointment that is in everyone’s best interests.

There are a variety of options available to everyone - the important thing is to let us know and we’ll work together!

Contact us to discuss

Other Coronavirus-related FAQs

If you have more specific questions, take a look at our frequently asked questions below:

Vaccinations

Can I bring my pet for an INITIAL VACCINATION COURSE?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

Can I bring my pet for its ANNUAL VACCINATION BOOSTER?

Dogs & Rabbits – Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this vaccination for your pet.

Cats – Yes. We have been safely postponing this vaccine for up to 3 months after the due date without requiring a restart due to COVID-19 restrictions. As a result, we are now prioritising those most overdue. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this vaccination for your pet.

Neutering

Can I have by pet NEUTERED or SPAYED?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this procedure for your pet. We do ask for your understanding at this time while we are working with limited resources and prioritising non-elective cases.

Dental Procedures

Can I bring my pet in for a DENTAL?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this procedure for your pet. We do ask for your understanding at this time while we are working with limited resources and prioritising emergency cases.

Operations and Blood Tests

Can my pet still have ELECTIVE OPERATIONS such as lump removals?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out these treatments for your pet. We do ask for your understanding at this time while we are working with limited resources and prioritising non-elective cases.

What about ULTRASOUNDS and BLOOD TESTS?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out these investigations for your pet.

Routine Appointments

Can I bring in my pet for a HEALTH CHECK?

Yes, however please bear with us while we continue to prioritise appointments and operations, and offer video or telephone consults for some pets. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

Can I bring my pet for NAIL CLIPS? Or to have their ANAL GLANDS expressed?

This should be postponed if your pet is not in any danger of feeling discomfort. If you are uncertain whether this is the case please arrange a video consultation or telephone consultation with the vet or the nurse.

Food and Medication

How can I get my FLEA, WORM, TICK and FLYSTRIKE treatments?

It is important that you continue to give your pet the appropriate treatments. Please contact us to arrange getting these products to you.

Or REPEAT FOOD and MEDICATIONS?

It is important that you continue to give your pet the appropriate food and medication. We receive regular deliveries of pet food and medications, so there is no concern or reason for stockpiling. Please contact the practice to arrange getting these products to you, prior to your pet requiring repeat food or medications.

If you still have questions that weren't covered above, please contact us directly.

Farm Client Advice

The Royal College of Veterinary Surgeons and the British Veterinary Association, following Government announcements, have advised that farm animal veterinary surgeons are key workers.

We are working, but our services are limited to what is considered essential. In addition, each job is triaged by our staff and vets (essential or not) and a risk assessment is conducted at the time of making the appointment and on arrival of our vets at your premises. It is vitally important to both you and our staff that we observe the 2-metre (“length of a cow”) social spacing while we work together.

We request your patience in these difficult times as the above draws out the usual process of making an appointment and completing a call on farm. If we do not all observe the Government’s guidelines on social spacing and cutting out unnecessary travelling, our categorisation could be revoked!

What precautions are your vet practice taking to stop the spread of Covid-19?

We are observing Government guidelines. If staff suspect they have any symptoms of Covid-19, they will self-isolate at home. This may affect our day-to-day work and is another reason for triaging calls.

Farm FAQs

Can I collect medicines from the practice?

Yes, when they have been pre-ordered. Due to limited staff availability, try to phone a minimum 48-hours’ ahead. You will be advised at this time on our current pick-up protocol. Ring us as early as possible to add to existing orders or if necessary while you are sitting in your vehicle at our premises.

Which call out types are you still doing?

Each case will be dealt with individually. Our farm vets may be able to give telephone or video calling advice that allows you to carry out the treatment required. The use of photographs or short video clips sent to the vets can help with this. Please ring the practice with any enquiries.

Are there any special requirements when the vet arrives at my premises?

Yes. Staff will ask if anybody on your farm/premises is self-isolating, has COVID-19 symptoms etc. We must minimise risk of transmission when on farm by observing the 2-metre social distance rule. A single farm staff member to assist vets when on farm - there may be exceptional circumstances where more help is required, but our vets will risk assess this when on your premises.

Are you still TB testing?

Yes. We are following current APHA guidelines on TB testing during the Covid-19 outbreak. It may be necessary to leave some animals untested (between 42 and 180 days) if we are unable to maintain adequate social distancing and test them safely. Further advice is available from the practice.

Are you still doing Red Tractor inspections?

We are following the Red Tractor guidelines. Please check www.redtractor.org.uk for further guidance and updates. If you have any concerns, contact the practice and/or Red Tractor for advice.

Can I vaccinate my livestock?

Yes, we will continue to supply vaccines for you to administer. We ask you to plan ahead, allowing wherever possible more than the standard 48 hours.

If you still have questions that weren't covered above, please contact us directly.

Equine Client Advice

We are open and have resumed services with social distancing measures in place.

Our preferred payment method is via our website or by card.

Due to the ways of working we have had to adopt to keep our staff, you and your animals safe, things are taking us a bit longer, reducing the number of horses we can see in a day. Please bear with us while we continue to prioritise appointments and operations, and offer video or telephone consults for some cases.

If you are self-isolating, please follow the 'Advice if you are self-isolating' section of this page.

  • Vaccinations
  • Dentals
  • Mare Scans
  • Horses and Covid-19
  • Foot care
  • Repeat Prescriptions
  • Time to Say Goodbye
  • Insurance

Vaccinations

Can my horse receive it's vaccinations?

Yes. Please contact the practice to arrange an appointment and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

Dentals

Can my horse’s routine dental care be carried out?

Yes – but this will require risk assessment and due to the need to maintain safe working practises SEDATION will be mandatory.

Mare Scans

Can mares be scanned to see if they're in foal?

Yes – we will risk assess this – but generally we are now able to perform fertility work, AI and other services.

Horses and Covid-19

Can my horse get COVID-19?

There is currently no evidence that a horse or pony, can suffer from or transmit COVID-19. The World Health Organisation continues to monitor the latest research on this and other COVID-19 topics.

Foot care

Can I get my horse’s feet trimmed or shoed?

The Farriers Registration Council confirmed on Tuesday 24 March that its farriers can continue to provide essential services to equines, using their judgement as to matters of priority and/or urgency, with appropriate social distancing, hand washing and equipment cleaning. Many are using a traffic light system for assessing essential care. Routine shoeing should be delayed for three weeks. Please check with your vet if special remedial shoes are fitted, as it may be necessary to reshoe within the current period. Please note this position is subject to change.

Repeat Prescriptions

Can I get repeat prescriptions?

Yes. It would be required normally that an animal is seen every six months to allow us to write the prescription for you. As this would not be deemed essential contact, the prescription is likely to be issued subsequent to a video or a phone call.

Time to Say Goodbye

Can I be there to say goodbye, if my horse needs to be put to sleep?

Yes. You can be close to your horse whilst adhering to government advise on social distancing and hand washing to keep our vets safe.

Insurance

Will my horse insurance be affected if my horse can’t get their routine care?

Insurance companies are reviewing their policies regarding routine care to reflect the current period and reasonable adjustments. Leading equine insurers have assured the British Equine Veterinary Association that policies will continue to be honoured in circumstances such as delays in annual boosters being administered or treatment plans not being completed prior to 12 months cover ending, directly resulting from COVID-19 restrictions. Please check directly with your insurance company for specifics.

If you still have questions that weren't covered above, please contact us directly.